Refund Policy

At Online Edu Program, we are committed to providing you with a seamless learning experience. We understand that circumstances can change, and we want to ensure that our refund policy is clear, fair, and straightforward.

1. Eligibility for Refunds

Refunds are available under the following conditions:

• Course Purchase: If you are unsatisfied with a course, you may request a refund within 14 days of purchase, provided you have not completed more than 20% of the course content.
• Subscription Plans: Subscriptions may be canceled at any time. Refunds for subscription plans will be prorated based on the unused portion of the subscription period.
• Technical Issues: If you encounter technical difficulties that prevent you from accessing course content and we are unable to resolve the issue, you may be eligible for a full or partial refund.

2. Non-Refundable Items

The following items are non-refundable:

• Courses purchased during special promotions, unless otherwise stated.
• Certificates of completion that have already been issued.
• Custom or tailored learning solutions.

3. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Us: Email our support team at support@online-education-program.com with your request.
2. Provide Details: Include your name, order number, course name, and the reason for your refund request.
3. Processing Time: Refund requests will be reviewed within 5 business days, and eligible refunds will be processed within 7-10 business days after approval.

4. Refund Method

Refunds will be issued to the original payment method used at the time of purchase. Please note that processing times may vary depending on your payment provider.

5. Exceptions

Refunds will not be granted under the following circumstances:

• Failure to complete a course within the specified time frame.
• Change of mind after the refund eligibility period has passed.
• Misuse of the platform or violation of our terms of service.

6. Changes to This Policy

We reserve the right to modify or update this Refund Policy at any time. Changes will be effective immediately upon posting on our website. Please review this policy periodically to stay informed.

7. Contact Us

If you have any questions about our Refund Policy, please contact us:

• Email: support@online-education-program.com
• Phone: +1-302-924-3162 (available during business hours)
• Address: Online Edu Program, 2502 E Main St Grand Prairie Dallas, TX, 75050 US

We value your satisfaction and are here to assist you in making the most of your learning experience.